Privacy Poilcy | i-Wallet

Privacy Poilcy

This privacy policy applies to owned and operated by iWallet Ltd (HK). Henceforward “iWallet”, “we”, “us” or “our” refers collectively to, iWallet Ltd (HK)., its officers, directors, agents, subsidiaries, joint ventures, employees and suppliers. This policy describes how iWallet collects and uses the personal information you (the person or entity using this service) provide on our web site, It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

If you have questions or complaints regarding our privacy policy or practices, please contact us at Support..

Collection and Use of Personal Information

A. We collect the following personal information from you:

  • Contact Information, such as name, email address, mailing address and phone number
  • Billing Information, such as credit card number and billing address
  • Financial Information, such as bank or brokerage account numbers, and types of investments
  • Identity information, including but not limited Driver license, Passport and ID
  • Unique Identifiers, such as user name, account number and password
  • Preferences Information, such as product wish lists, order history and marketing preferences.
  • Business Information, such as company name, company size and business type

Additionally, as is true of most websites, we gather anonymous, aggregate information automatically and store it in log files. This information includes internet protocol (IP) address, browser type, internet service provider (ISP), referring/exit page, operating system, date/time stamp and click stream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to any personally identifiable information.

B. We use the information we collect to:

  1. Verifying your identity to prevent money laundering or other unauthorized transactions.
  2. Verifying your eligibility to gain our service/products.
  3. Outsource limited operational assignments to an authorized third party.
  4. Exercise terms and conditions as stated in the contract and agreed on by you and us.
  5. Assist other financial institutions to conduct your request of transactions or inquiries about failed transactions.
  6. Introduce our new services and products to you by direct mailing, e-mail, questionnaires or other marketing methods.
  7. Improve the relationship between you and us.

C. Information Obtained from Third Parties

We obtain credit information about you from an outside credit reporting agency to help us with customer authentication and credit-related decisions.

Information Provision

Only when we get the request from the customer or legislative institutions, do we have a responsibility to provide the information to the relevant individuals and parties.

Information Sharing

We will share your personal information (only the necessary part) with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

Keeping of Person Information

Under our Retention of Records policy and applicable money laundering legislation information must be kept at least 6 years after the end of the relationship or the last transaction.

D. Security of Information

We will take appropriate security measures to protect information. We will ensure that information is adequately protected against unauthorized or accidental access, processing, erasure, or use by other people without authority.

As a financial institution with Hong Kong’s Money Service Operators License, we conduct standard and strict procedures based on Customer Due Diligence to authenticate each iWallet user. For each new application, the client’s government-issued photo ID and proof of address are required, and this documentation is closely examined before proceeding with the application process. The Customer Due Diligence Procedure not only effectively prevents fraud and other illegitimate purposes, but also guarantees a secure transaction environment for each iWallet user.

No information transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect the information we hold for you, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.

E. Disclosure of Information

  1. You agree that we may disclose and transfer your Information to service providers engaged by us to assist us in providing you with our services (including but not limited to data entry, database management, promotions, products and services alerts, delivery services and payment extension services) ("Service Providers"). These Service Providers are under a duty of confidentiality to us and are only permitted to use your information in connection with the purposes specified in section B above, and not for their own purposes.
  2. You agree that we may disclose and transfer your information to other affiliated companies; When necessary, we may also disclose and transfer (whether within or outside the jurisdiction of the iWallet entity that you are contracting with) your Personal Data to our professional advisers, law enforcement agencies, insurers, government and regulatory and other organizations for legal purposes. We may share your Account Information with banks or vendors to enable your transactions on the Sites to be completed.

F. Change of Privacy Policy

Any changes to the Privacy Policy will be communicated by posting an amended and restated Privacy Policy on the website. Once posted, the new Privacy Policy will be effective immediately. You agree that any information we hold about you (as described in this Privacy Policy and whether or not collected prior to or after the new Privacy Policy became effective) will be governed by the latest version of the Privacy Policy.